General Insurance Investigations
Independent, impartial insurance claims investigations conducted to the highest professional standards. As an ANZIIF-qualified investigator fully adopting the Insurance Council of Australia (ICA) Code of Practice, we deliver findings that insurers can rely on — across Tasmania and throughout Australia.
Motor Vehicle Accident Claims
Motor vehicle accident claims are among the most frequently investigated insurance matters. Investigations may arise where liability is disputed, the circumstances of an incident are unclear, or there are indications that a claim may be exaggerated or fraudulent. An independent investigation provides the insurer with an objective, evidence-based account of what occurred.
What we investigate
- Disputed liability and inconsistent accounts of collisions
- Staged or suspicious accident circumstances
- Discrepancies between reported damage and the alleged incident
- Multiple claims involving the same parties or vehicles
- Third-party injury and property damage claims
Our approach
We gather and analyse physical evidence, recorded accounts, witness statements, and available footage to reconstruct the circumstances of the incident. Our findings are presented in a structured report with clear conclusions and supporting evidence.
Property and Home Claims
Property and home insurance claims can involve complex questions of causation, the extent of damage, and whether a loss falls within the policy terms. Independent investigation helps establish the facts before settlement decisions are made.
What we investigate
- Disputed cause or origin of property damage
- Alleged storm, fire, flood, or water damage claims
- Claims where the extent of loss appears inconsistent with reported circumstances
- Pre-existing damage presented as a new claim
- Claims involving unoccupied or tenanted properties
Our approach
We conduct thorough scene assessments, review available records and photographs, obtain statements from relevant parties, and liaise with expert assessors where needed. Our objective is to establish a clear and accurate picture of what occurred and what damage is attributable to the claimed event.
Workers Compensation Claims
Workers compensation claims may require independent investigation where the circumstances of an injury are disputed, the claimed mechanism of injury is inconsistent with medical findings, or there are indications that a claim may be exaggerated. Our investigations are conducted with sensitivity and impartiality.
What we investigate
- Disputed circumstances or mechanism of workplace injury
- Claims where reported symptoms appear inconsistent with the alleged incident
- Potential misrepresentation of capacity or ongoing incapacity
- Claims involving prior injuries or pre-existing conditions
- Alleged injuries with no witnesses or contemporaneous reporting
Our approach
We approach workers compensation investigations with care, gathering factual evidence without inference or assumption. Our reports focus on the established facts and identified inconsistencies, giving the insurer an objective basis for their claims decision.
Insurance Fraud Investigation
Insurance fraud — whether opportunistic or organised — imposes significant costs on insurers and honest policyholders alike. Where a claim raises fraud indicators, an early, thorough investigation is the most effective response. We conduct fraud investigations with the same rigorous, evidence-based methodology we apply to all our work.
What we investigate
- Staged accidents or deliberately caused losses
- Systematic or coordinated fraud involving multiple parties
- False or inflated claims across any line of insurance
- Identity fraud and the use of fictitious claimants
- Suspicious patterns across multiple claims from one insured
Our approach
Drawing on our extensive law enforcement background, we identify and investigate fraud indicators using proven investigative methodology. We compile our findings in a detailed, evidence-based report that can withstand scrutiny in claims disputes, disciplinary proceedings, or criminal referral.
Need an insurance investigator?
We are based in Hobart, Tasmania and conduct investigations statewide and remotely throughout Australia. Get in touch for a confidential, obligation-free discussion about your matter.